Refund policy
Last updated 3 November 2026
Card payments are not open yet. Until they are, credit packs are not sold and nothing on this page involves money. This policy applies from the day payments open.
Who processes payments
Our order process will be run by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns.
Unused credit packs: 14 days
If you change your mind, you can get a full refund for a credit pack within 14 days of buying it, as long as you haven't spent any credits from it. Email support@ariadnehire.com or contact Paddle using the link in your receipt.
Spent credits
Credits pay for results, so there is usually nothing to refund:
- No result, no charge. A hiring team search or a referral search that finds nobody costs nothing.
- Work emails: you are only charged when we deliver an email that passed our checks. If we can't find a safe email, you are not charged.
- Referral companies: if, within 7 days of unlocking a company, the person you know there has left or the role has closed, use the Refund button on the result and the credit comes back.
- Something went wrong on our side, for example a charge for a result that didn't load: email us and we will return the credits.
Refunded credits go back to your balance. Money refunds go back to the payment method you used, through Paddle.
Free credits
Sign-up and invite credits are free, so they can't be refunded for money.
Your legal rights
This policy doesn't limit any rights you have under the consumer law of the country where you live.